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Wizard Systems
Unit 7 Badminton Court
Station Road, Yate, Bristol, BS37 5HZ, UK.
01454 316800
wizard1@wizard-systems.com

Support Services and Professional Services from Wizard Systems

Support

We provide full support for all of the Software we supply, normally delivered as a 12 month contract with you.

Key features of our Support Contract...
Telephone Help Line Service - Available 9.00am to 5.30pm Monday to Friday. Support is also available via Email or by fax. Email is the preferred method of support.
  • All requests for Telephone Support are logged.
  • A maximum response time to recorded queries is 24 hours. If there is no immediate solution, the problem will be progressed through to the Software Authors and, if possible, an interim solution will be provided.
  • An unlimited number of Telephone Support calls can be made by users of this service if a current maintenance agreement is in place.
  • Please note that this Support Service is not intended to be a 'training service' and formal training must already have been undertaken by ourselves.
  • In most cases we can also connect to your system via the Web in a secure way and take control of your PC.
  • On site support is also available if necessary, but chargeable. Rates available on request.
  • As new builds within the current version of the Software become available, they will be forwarded to you at no extra charge. Usually these releases contain new features.

 

  • Before Calling Wizard Systems Support HelpDesk…
    Is it just you that is getting the problem? Ask your colleagues if it affects them also. If you move to another WorkStation and repeat the steps, do you still get the problem?
  • What action were you doing at the time? If you repeat the procedure or carry out the same steps, do you get the same error? Try re-starting your PC to see if that improves.
    Make a note of the exact error message or number. Sometimes, you can press Alt-PrtSc when you get the error and Paste/Copy the error into say Word or WordPad
  • If what you are trying to do, used to work, then ask yourself 'What has changed on my system recently?'. Have you installed any new software/hardware recently, which might be causing a conflict?
  • Are you sure there are no problems with your PC or Network? E.g. Network connection, Hard Disk OK, enough memory, other programs running which may be causing a conflict?
  • Are you on an up to date version of the software? Check via Help|About
  • Check the Manual that came with your software or check the on-line help in your Software (Help Menu at the top of your screen). Search for the error or procedure.
    If the problem relates to a Word Template or a Report, get the filename ready. For our HelpDesk personnel.
  • Check out the Software Authors Web Sites -
    GoldMine - http://support.frontrange.com
    QuoteWerks - http://www.quotewerks.com

 

 

Customer Comments...

 

"The commitment to us and our business from your team has been exceptional over the years and we count ourselves very lucky to have such a dedicated support partner"
Medics on the Move

 

"In the time I have dealt with yourself and your team. I have been assisted with total commitment and solutions that work first time. Wizard Systems have exceeded my expectations many times”
DAC Plant

 

"I found you to not only have a high degree of product knowledge but also excellent skills that enable you to calmly and efficiently address all queries raised”
FT Applikon

 

"You have been great to me over the last 3 years, but recently surpassed all previous customer service contact I have had from anybody”
Alexander Simpkin

"In the short time I have been a customer of Wizard Systems you have proved to be very professional, reliable, customer friendly and excellent value for money. I look forward to working with you for years to come and would strongly recommend your company to any organisation large or small using Goldmine CRM products"
Global Packaging Ltd