QuoteWerks Software Support and QuoteWerks Upgrades

QuoteWerks Software purchased from Wizard Systems comes with 30 days free support. For more formal, long term QuoteWerks Support we recommend you take out our annual QuoteWerks Support Contract ...

 

Annual QuoteWerks Software Support Contract

This is our primary service to support your QuoteWerks installation and is priced on the number of QuoteWerks licences you have. Telephone Help Line Service is available 9.00am to 5.30pm Monday to Friday. Support is also available via Email or by fax.

• All requests for QuoteWerks support are logged. Reports can be shared with you on the history of calls logged with us over a range of dates.
• A maximum response time to recorded queries is 24 hours. If there is no immediate solution, the problem will be progressed through to the Software Authors and, if possible, an interim solution will be provided.
• An unlimited number of Telephone Support calls can be made by users of this service if a current maintenance agreement is in place.
• Please note that this Support Service is not intended to be a 'training service' and formal training must already have been undertaken by ourselves.
• Remote support also available as an option. We can view and control your PC and applications, diagnose problems, transfer files and install patches or updates.
• On site support is also available if necessary, but chargeable at a reduced rate because you have a QuoteWerks Support Contract with us. Rates available on request.

Report Writing

We offer a Report writing service to design reports for you using the built-in report generator or Crystal Reports. The updates to these reports can be included in your annual QuoteWerks Software Support Contract.

Integration with other Applications

We offer an 'integration service' to create links or integration with your existing application, if you want to share information between QuoteWerks and other systems. You may want to link QuoteWerks with your Contact Management system like GoldMine, ACT! or an accounting system like Sage for example.

 

Getting QuoteWerks Upgrades

The initial purchase of QuoteWerks includes 3 months of free updates.  Customers that have purchased the Upgrade Maintenance Program (UMP) will receive the current release of QuoteWerks, and all updates and upgrades released during the 12 month UMP period.  The UMP is only offered in 12 month periods.  Customers are not required to purchase the UMP.  Customers can continue to use the release of QuoteWerks they have purchased without paying any additional costs.  However, if customers wish to receive updates that are released, they would need to purchase the UMP at that time. The cost of the UMP depends on the number of licences you have and when you purchased the software. Please contact Wizard Systems for an up to date cost on the UMP for you.