Wizard Systems Quality Policy

It is the established Policy of Wizard Systems to control the services delivered to clients through an effective and efficient Quality Management System that is process driven and customer focused to ensure the needs and expectations of clients are identified, understood and agreed.

We establish an effective project organisation for each installation defining levels of responsibility and lines of communication incorporating client's quality, standards and procedures as appropriate.

Wizard Systems are conscious of the need to:-

• Sustain and improve the high quality of project management services provided by the company to ensure that all contractual requirements between the company and its clients are consistently achieved.
• Provide documented assurance to clients to demonstrate that the specified requirements for each project will be, are being and have been achieved.

The Company achieves its quality objectives by having an established documented, maintained and implemented Quality Management System developed in accordance with the requirements of ISO 9001:2000.

Wizard Systems are continually reviewing the following Quality Objectives:-

• Proposals and specifications are subject to checking prior to issue.
• Technical documentation shall be in compliance with British Standards or other recognised standards or Codes of Practice.
• Professional advice shall only be given by qualified staff with adequate experience and particular competence such that the advice is covered by the P.I. insurance carried by the Company.

Wizard Systems recognise that our staff are vital to the success of our company. All staff are subject to regular Staff Appraisals to identify training needs and to encourage career development and full involvement in the delivery of our services.

As part of this Quality Policy, the Quality Manager has the responsibility and authority to develop, co-ordinate and monitor the implementation and effectiveness of the Company Quality Management System.

We will ensure that this policy is kept under continual review for suitability and communicated to and understood by our staff and all other interested parties.