Wizard Systems
Unit 7 Badminton Court
Station Road, Yate, Bristol, BS37 5HZ, UK.
01454 316800
wizard1@wizard-systems.com
HEAT Training Services and Authorised HEAT Training Courses
HEAT Training plays an important role in maximising the value of your HEAT Software investment. Wizard Systems are an authorised HEAT Training Centre, proving Training either on-site, over the Web, or at our Training Centre.
Standard HEAT Training Courses are available in the following modules (remember we can tailor these and take topics out, add things in etc)...
HEAT Call Logging (1 - 2 Days)
- Subset Screen
- Call Log Screen
- Detail Screen
- Assignments
- Journals
- Alert Monitor
Additional Functions
- Print Calls
- Re-open Calls
- Delete Calls
- Profile Searches
- Adding Customers
- Creating Call Groups
HEAT Features
- Calls on Hold
- Call Locking
- File Attachments
- Configure Tools
- Asset Transfer
- Heat Mail
- Alarms
HEAT Administrator (2 - 4 Days)
Module 1
- HEAT Overview
- Call Logging Basics
- HEAT Board
- Adding Customers
- Profile Searches
- Calls on Hold
- Attachments
- Asset Configuration Transfer
- Alarms
Module 2
- Call Groups
- Hot Lists
- Autotasks
Module 3
- Databases - Brief overview
- Quick Customise
- Edit sets
- Constrained Validation
Module 4
- Import / Export Data
- Security – Users, Teams, Roles
- View Sets
- Hours of Operation
- Managers Console
- Alert Monitor
- Auto Ticket Generator
- Auto-Escalation
- Business Rules
- Load db
- Answer Wizard
Latest HEAT Training News...
As well as 'classroom' style training and training on-site, training is now available over the web. More...
"A first look at HEAT, which is going live in the next couple of weeks. I was impressed by the capabilities of the tool. The trainer offered lots of useful advice, and gave an in-depth overview"
- IBM customer comments