NetSuite CRM to manage your Salesforce

NetSuite CRM Solutions give your company all the Customer Relationship Management capabilities you'll need to manage the sales and customer relationship management process, with greater power and ease than other CRM solutions. NetSuite CRM Solutions include the foundations of CRM: Salesforce Automation, Marketing Automation, and Customer Support & Service.

These CRM capabilities are made more powerful with award-winning dashboards, customisation and web services through NetFlex, in-system high volume marketing campaigns, advanced forecasting, contact management, and opportunity management.

NetSuite CRM is THE integrated tool for Sales, Marketing and Customer Service...

• NetSuite CRM for the Salesperson
• NetSuite CRM for Marketing
• NetSuite CRM for the Sales Manager
• NetSuite CRM for Customer Support

 

NetSuite CRM for the Salesperson

A highly productive sales force has an enormous impact on your company's top—and bottom lines. Yet today's salesperson faces more challenges than ever before—fierce competition, dynamic deals and demanding customers. That's why better sales force automation (SFA) is critical to your success.

By choosing NetSuite CRM, you can reap the many benefits of online SFA. NetSuite CRM goes beyond simple prospect management offered by other vendors and offers true customer management. With NetSuite's CRM online sales force automation, you can streamline your sales cycles, drive higher close rates and better serve your customers.

Get an overview of all your tasks and opportunities with the customisable dashboard. At the start of your day, get a summary of all the key tasks you should be doing...

 

 

Get a complete view of all your prospect or customer information with all the contacts, addresses and other key information all at your fingertips...

 

 

Keep a track of all your activities like phone calls, appointments, outstanding quotes. See other Users activities as well!

 

 

A successful company understands effective sales management, its sales opportunities while they're still in the pipeline. But in order to do that, sales people need a detailed record for each opportunity.

Creating this detailed record has traditionally been a tedious process for sales representatives, often involving hours of time-consuming data entry and re-entry into multiple systems. With a single, powerful data repository, NetSuite CRM's sales management CRM application, eliminates redundant data entry and saves time. Sales representatives now have key data at their fingertips—such as a list of contacts, a record of previous meetings, and categories of products and services that are ideal for a given customer—enabling them to make the sales that make you profitable.

Additionally, NetSuite CRM gives you the tools to track your competitors, including the strengths and weaknesses of their products and running promotions. Armed with this competitor tracking data, your sales people are more likely to establish customers' needs, influence their criteria and close more deals...

 

 

And get reports on information that's important to you. Reports can be printed, e-mailed or exported in a CSV format. At least 50 reports are shipped with NetSuite CRM to get you going, and you can create your own very easily..

 

 

NetSuite CRM for the Marketing Person

Making the most of marketing automation means first having the right tools. Only then can you attract and keep more customers; align your marketing and sales processes; manage marketing expenditures; support true one-to-one marketing; and gauge the effectiveness of your campaigns and promotions in real time.

Meeting the needs of growing businesses, NetSuite CRM provides the industry's first and only marketing automation capability that lets companies build, execute, and measure the success of their marketing campaigns. NetSuite CRM also lets you tailor marketing messages and campaigns much more precisely, leading to greater market share and sharper competitive edge.

 

 

 

NetSuite CRM for the Sales Manager

Dashboards in NetSuite CRM give the Sales Manager or Business Owner an immediate picture of what's happening in their organisation and answers the questions as regards what's working and what is'nt working...

 

 

Sales Leads can easily be tracked from start to finish and the manager can easily see the status of all leads by salesperson...

 

 

Run reports to check on sales opportunities, deals won, deals lost and sales commissions...

 

 

 

NetSuite CRM for Customer Support

In these years of escalating competition, improving customer support and service has been both a business and technology priority for nearly all companies. And the initiative to provide faster and more efficient customer service is found in companies in all industries and of all sizes.

Yet the imperative for top-notch customer support and service raises important questions: How will your company drive customer service more effectively in the coming years? How will you assign, manage and escalate your cases to serve customers better while also slashing your operational costs? And how will you give everyone that interfaces with the customer—sales, support, service and fulfillment—access to complete, key customer data in real time?

Using NetSuite CRM application, you benefit from the market's first and only CRM application that focuses on improving online customer support and service, attracting new customers and keeping existing ones, and lowering your customer care CRM costs—all of which result in better top and bottom lines....

 

 

Self-service has become a key strategy for businesses that seek to solidify relationships with their customers. With the ubiquity of the Web, many consumers now expect to help themselves to information when they want or need an alternative to conventional service channels. They've also come to expect highly personalized web-based applications that let them accomplish tasks such as researching products or services 24/7 from anywhere.

Using the NetAnswers Knowledge Base within NetSuite web-based CRM software application, companies can tap into a host of benefits provided by customer self-service. They can achieve greater efficiency, higher customer satisfaction, and lower customer service costs by reducing call center activity that requires manual handling and routing. NetAnswers can also deliver higher ROI by leveraging a company's existing content repositories.

 

 

 

Want to know more? Why not get us in for a chat or have a presentation over the web? Contact us for more information.