Latest HEAT Software Version 8.4

New Features

• Call Logging Dashboard
• HEAT Administration Navigation Dashboard
• Ability to Run ATG as an NT Service
  
• Updated UI
  
• Drag and Drop Sorting Grids
  
• Updated Hours of Operation Interface

ATG

• Ability to run as NT Service
  
• Ability to monitor more than one tkt definition / e-mail box from a single machine
  *Operating System limitations still limit the number of MAPI email boxes that can be monitored to one .
  
• Added capability to locate Profile record from an Associated Contact email address

User Dashboard

Three Sections

• My Groups - Allows individual users to add hyperlinks to personal call groups, allowing for quick access to commonly used groups.
• Broadcasts - Allows users to see, and maintain HEAT Broadcasts, previously accessed through Support Mail.
• Metrics - Displays three commonly used metrics (Open Incidents by Priority, Open Incidents by Call Type, and Incidents received per month during current calendar year

HEAT 8.4 Added Support For:

• Oracle 10g
  
• Microsoft SQL 2005
  
• Lotus 7.0
  
• GroupWise 7.0
  
• Crystal Reports11

 

With the successful release of HEAT Service & Support Version 8.4, FrontRange Solutions is continuing to add new and exciting features to HEAT. Scheduled for an early 2007 release, FrontRange is busy working on HEAT 8.4.1, a standard service pack. Following that release, in the second half of 2007, HEAT 8.5 will feature a re-engineered Manager's Console tool that will allow users to access dashboard metrics from a web site. HEAT 8.5 will also include an import service that can import data from almost any source into the HEAT Configuration records, Profile records, or Validation tables. It will also include the ability for ATG to accept incoming HTTP requests to update and create records. Stay tuned!