iHEAT - access HEAT over the Web

Accessing HEAT service management tools has never been easier for on-the-go technicians. With iHEAT’s server-based, thin client computing system, technicians can access HEAT® to view and manage issues via a Web browser.

Benefits

• Allow technicians greater mobility and access to real-time data through one centralized database
• Reduce costs and increase efficiency by handling administration at a central location
• Keep data secure on the server behind your corporate firewall and during remote access and transmission through full encryption
• Leverage existing infrastructure and maximize investments for faster ROI, without resorting to costly solutions like Citrix Meta-Frame® or Metilla®
• Implement with ease by allowing remote users to get up and running quickly with just a URL - no client installation required

Features

• Zero-footprint, server-based computing - Use the power of a client/server application with the distribution capability of a Web application.
• Same look as HEAT - Reduce training time and corresponding data input errors by using familiar help desk software.
• Clientless installation - Eliminate the need for installation of software, maintenance and upgrades on the client’s desktop PC with access via Internet Explorer.
• Consistent functionality - View your customized version of HEAT help desk software and use its core functionality through a Web browser.
• Concurrent user licensing schema - Avoid fix-node licensing, and purchase only the number of concurrent licenses that you need.
• Single source administration - Provide a one-stop facility for administration for most of your HEAT configuration and save time and training costs for multiple environments.
• Ease of installation - Install iHEAT within fifteen minutes on your own, unlike competitive help desk software products which require multiple days of professional installation.

System Requirements

• Java™ and Microsoft® Windows® technologies can be utilized with iHEAT. By providing exactly the same graphical user interface (GUI) format as standard HEAT software, iHEAT offers a Web solution that requires no additional training.
• Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server or Microsoft Windows 2003 Server.
• Microsoft Internet Information Services (IIS) server 5.0 or higher
  HEAT 7.0 SP 1 or higher