HEAT Self Service (HSS)

HEAT Self Service is an easy, intuitive and convenient self-help tool. This powerful module allows your employees and customers access to the problem-solving capabilities of your HEAT system from any computer with a Web browser 24-hours a day, seven days a week. This translates into increased efficiencies right from the start...

• Reduced call volume
• Less pressure on technicians
• Increased customer satisfaction
• More Time Savings and Cost-Efficiencies

Now, your HEAT administrator can control many of its features directly from the Web page. Plus, you can customize the look and feel of the user interface and change the data presented on your HEAT Self Service Web pages.

 

This Web-based design keeps your cost low by eliminating the need to install, maintain and upgrade software on user PCs.

To see a demo of this working (Username: mhendric, and no password) click here.

 

HEAT Self Service System Requirements

Environment
Microsoft Internet Explorer® 5.52 SP2 or higher
Netscape® Navigator® 6.0 or higher
Microsoft Internet Information Services (IIS) server 4.0, 5.0 or 6.0
100 MB network connection (recommended)
Intel® Pentium® III, 700 MHz, 128 MB RAM (minimums)

Operating System
Microsoft® Windows NT® 4.0 Server SP6a
Microsoft Windows® 2000 Server SP3 or higher
Microsoft Windows ServerTM 2003