GoldMine IP Voice Suite

GoldMine IP Voice Suite is a comprehensive communications solution that combines the two most powerful customer contact business tools: your phone system and your GoldMine CRM solution. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.

Connect
GoldMine IP Voice Suite is a complete phone system designed to leverage the power of GoldMine Corporate Edition. For many years, organisations have understood the competitive edge that can be achieved by linking phone systems and business applications together. This traditionally complex and expensive process has now been made easy and affordable.

Communicate
GoldMine IP Voice Suite includes an advanced, software-based IP telephone system with unified messaging, automated attendants, inbound and outbound productivity applications, and simplified self management and reporting. This approach ensures that you have all the communication capability you need to drive sales, service your customers and manage your business.

Compete
Combining CRM with advanced IP communications makes businesses more competitive by being more responsive to their customers and driving down the costs of communications. With the simplified management of a single integrated system, you reduce the need for expensive outside technicians for multiple systems and third-party computer telephony integration (CTI) providers.

You can also eliminate inter-office call charges by communicating with remote offices and remote workers using VoIP.

Break away from the high-cost proprietary hardware model by utilizing industry standard network components and gateways, SIP standards–compliant phones or USB handsets, ensuring you don’t get locked into expensive proprietary hardware providers.

Greet Callers Professionally
GoldMine IP Voice Suite includes automated attendants that allow you to welcome your callers by giving them easy access to departments with choices from voice-prompted menus or direct employee access by dialling an extension number or a name. The automated attendant may be used as a primary interface for incoming calls or as backup for a live operator when call volumes are high, in a rollover implementation, or for lunch, after-hours and weekend support.

Every Call Is Answered
GoldMine IP Voice Suite intelligently distributes inbound calls to available GoldMine users. Calls can be sent to different departments or different groups of GoldMine users based on the automated attendant menu choices made by the caller. If no one is available in one department, calls can roll over to another GoldMine user group or be answered by the unified voice messaging system, where the message will be automatically distributed based on appropriate business rules.