GoldMine Premium Edition Web - GoldMine Web

GoldMine Premium Edition Web (or 'GoldMine Web') gives you all the power of GoldMine Premium Edition, accessed via the Web. GoldMine enables you to effectively manage every aspect of your business relationships. GoldMine allows you to track and manage your Leads, Prospects, Customers, Marketing Campaigns, Opportunities and Customer Service in ONE easy to use system.

GoldMine Premium Edition helps sales, marketing and service organisations reduce costs, drive revenue and improve overall customer satisfaction with improved workforce efficiency. GoldMine has been developed with several key components in mind, most notably an enhanced user interface to aid in increased user productivity, and new customer support functionality for improved customer retention.

Key Benefits of GoldMine Premium Edition Web...

• Share client information more effectively with every customer facing person
• Automate routine and repetitive tasks like follow up calls
• Track all sales and marketing activities - measure what's working
• Identify high-margin leads and high-value customers
• Proactively manage customers’ needs
• Manage customer information in one location
• Very intuitive interface! It's very easy to use
• Support Module to proactively work on customer service issues!
• Great search features allowing you to find anything in the system
• Access the system wherever you have web access!

In addition to the benefits of GoldMine, the added benefits of accessing via the web are:

• Keep data secure on the server behind your corporate firewall and during remote access and transmission through full encryption—so you never have to worry about your mission-critical information.
• Expand opportunities, boost productivity, and enhance your bottom line by giving your remote employees secure access to GoldMine and other Windows applications via the Web.
• Leverage existing infrastructure and maximise investments for faster ROI without resorting to costly solutions like Citrix MetaFrame® or Netilla®.
• Reduce costs and increase efficiency by handling administration at a centralised location—not remote offices—and allowing every location to focus on their contacts.
• Access real-time data through one centralised database that eliminates information delays, information losses and synchronisation headaches.
• Implement with ease by allowing remote users to get up and running quickly with just a URL—no remote installation required.

Sample screen shot (finding a record and sample client information)...

Sample screen shot of the NEW Customer Service capability...

 

Features

• Rich contact management - GoldMine Premium Edition captures customer, contact and prospect data, all in one convenient location. A central customer database enables your sales, marketing and service teams to view consistent data and similar facts across all parts of your company. GoldMine users can view customer relationships, maintain account and contact history, and manage their daily activities. Users are provided an entire history of each customer, including notes, actions, transactions posted over the lifecycle of each customer, and robust customer relationship functionality helps users visually distinguish each contact’s relationships and organisation hierarchy data. Contact search features allow users to search, filter and group their clients as they see fit, thus increasing user productivity and increasing customer retention. Data cleansing tools are available to help clean up existing data and hinder new data corruption for maximum productivity when interacting with clients. GoldMine Premium Edition allows your entire organisation to effectively communicate with their client base.
• Time management - GoldMine Premium Edition supports daily activity management features. Daily activity management enables users to schedule all types of contact interactions, such as, calls, meetings, appointments and follow up’s, and view those activities through various calendar views for a more focused communication process. Daily, weekly and monthly filters allow each user to view their activities as they see fit and through leveraging GoldMine software’s activity reminder, no activity will go untouched. Group calendar features in GoldMine Premium Edition allow managers to view their subordinates activities via the group calendar and helps managers view each agent’s call report history. GoldMine Premium Edition supports robust interaction management features. Any type of GoldMine user can consistently communicate with their client base through email, physical mail, or voice. By using multiple customer interaction mechanisms in GoldMine Premium Edition, your sales, service and marketing teams will be better prepared with customer details, thus helping increase customer satisfaction and customer retention.
• Track all your E-mails and everyone else's e-mails with GoldMine Software's own e-mail system.
• Marketing automation - GoldMine Premium Edition campaign features help you improve marketing effectiveness by targeting the right contacts for each marketing campaign. The intuitive marketing campaign generator lists contacts which qualify for specific campaigns, automatically generates user activities in real time, and helps marketing managers create and initiate mail and email campaigns. Use GoldMine software to initiate the leads process and analyse the productivity of each campaign. GoldMine users can manage leads for customers, contacts and prospects. Lead features allow you to take control of your leads by assigning ownership of each lead, as well as, provide you the ability to import leads as needed. The application helps you clearly define rules that will optimise lead routing and lead ranking for more efficient results. GoldMine Premium Edition’s lead management system helps distribute leads in real time so your users can manage and track leads for greater revenue generation and more focused marketing efforts. GoldMine Premium Edition marketing campaign and lead features help you achieve instant results. Additional e-mail marketing tools allow you to track bounce back e-mails and also e-mail responses and click throughs.
• Opportunity tracking - GoldMine Premium Edition Opportunity Management offers you a view into your open, closed, won and lost opportunities. Each User can maintain their pipeline in real time, as well as, leverage team selling efforts since any opportunity can be assigned to multiple sales representatives with specific roles to help close deals faster. GoldMine software’s Opportunity Management enables sales users to follow a consistent selling practice to help improve chances of closing the deal.
• Customer Service and Support - GoldMine Premium Edition helps organisations maintain customer retention and increase their level of customer support. Enhance productivity by streamlining support best practices and through accessing a knowledge base full of information with the customer support module. Customer support teams can leverage GoldMine software’s customer service center functionality which enables tracking, resolution, and reporting of customer service requests. Not only can customer service agents improve customer satisfaction and decrease costs by providing real-time service request answers to their customer base, but any customer facing agent can do so as well since case history and service request details can be exposed to your sales and marketing divisions. The customer support module is a perfect fit to help round out the customer relationship management capabilities of GoldMine Premium Edition.
• Team-based collaboration - GoldMine Software helps share critical information across the whole team, inside and outside your office.
• GM+Browser Screen — View information from external sources, such as databases, Accounting (e.g. Sage Line 50) & back-office systems, and web sites. Display all this customer information on one screen!
• Pluggable Active X/HTML Containers — Use this seamless development tool to integrate applications such as SoftPhone.

GoldMine Premium Web version 8.5 System Requirements

Server & Web Server System Requirements:

Microsoft Windows Server® 2003, 2008
Microsoft® SQL Server™ 2008, 2005 (SP1, SP2) or SQL Server 2000 (SP4)
1 GB of RAM, 2 GB or more depending on size of the database
2.0 GHz or faster CPU (Intel or AMD)
125 MB of available hard drive space (1 GB or more recommended)
Microsoft Internet Information Services (IIS) server 5.0 or 6.0

(Please note for new Users to GoldMine, MS SQL 2008 is provided with GoldMine and you get a copy of Crystal Reports! This is not available with an upgrade from GoldMine Corporate Edition)

GoldMine Premium Edition Web Price / Pricing:
Please contact us for pricing as costs depend on number of Users and any requirements you might have for Installation and Training.