GoldMine Premium Edition

GoldMine Premium Edition (or 'GMPE') enables you to effectively manage every aspect of your business relationships. GoldMine Premium allows you to effectively track and manage your Leads, Prospects, Customers, Marketing Campaigns, Opportunities and Customer Service in ONE easy to use system.

GoldMine Premium Edition features help sales, marketing and service organisations reduce costs, drive revenue and improve overall customer satisfaction with improved workforce efficiency. GoldMine applications help companies maintain all customer lifecycle interactions in order to create a winning solution; the way you want to run it. GoldMine Premium Edition has been developed with several key components in mind, most notably an enhanced user interface to aid in increased user productivity, and new customer support functionality for improved client knowledge and customer retention.

Key Benefits of GoldMine Premium...

• Share client information more effectively
• Automate routine and repetitive tasks
• Track all sales and marketing activities
• Identify high-margin leads and high-value customers
• Proactively manage customers’ needs
• Manage customer information in one location
• New intuitive interface!
• New Support Module to proactively work on customer service issues!

Sample screen shot (finding a record and sample client information)...

Sample screen shot of the NEW Customer Service capability...

The new user interface in GoldMine Premium Edition is more efficient and includes links for recently viewed items, improved search capabilities, fields that auto-complete to reduce typing, and tabs and workflow that can be personalised. In addition, GoldMine Premium Edition features dynamic sorting and filtering, which allows users to add attributes and criteria to a search by clicking within results, as well as sort by different criteria on-the-fly without re-running a query. Dynamic sorting and filtering is more robust than the flat-list searches common in many CRM solutions, and saves users time and delivers information in an easy-to-use format.

Features

• Rich contact management - GoldMine Premium Edition captures customer, contact and prospect data, all in one convenient location. A central customer database enables your sales, marketing and service teams to view consistent data and similar facts across all parts of your company. GoldMine users can view customer relationships, maintain account and contact history, and manage their daily activities. Users are provided an entire history of each customer, including notes, actions, transactions posted over the lifecycle of each customer, and robust customer relationship functionality helps users visually distinguish each contact’s relationships and organisation hierarchy data. Contact search features allow users to search, filter and group their clients as they see fit, thus increasing user productivity and increasing customer retention. Data cleansing tools are available to help clean up existing data and hinder new data corruption for maximum productivity when interacting with clients. GoldMine Premium Edition allows your entire organisation to effectively communicate with their client base.
• Time management - GoldMine Premium Edition supports daily activity management features. Daily activity management enables users to schedule all types of contact interactions, such as, calls, meetings, appointments and follow up’s, and view those activities through various calendar views for a more focused communication process. Daily, weekly and monthly filters allow each user to view their activities as they see fit and through leveraging GoldMine software’s activity reminder, no activity will go untouched. Group calendar features in GoldMine Premium Edition allow managers to view their subordinates activities via the group calendar and helps managers view each agent’s call report history. GoldMine Premium Edition supports robust interaction management features. Any type of GoldMine user can consistently communicate with their client base through email, physical mail, or voice. By using multiple customer interaction mechanisms in GoldMine Premium Edition, your sales, service and marketing teams will be better prepared with customer details, thus helping increase customer satisfaction and customer retention.
• Track all your E-mails and everyone else's e-mails with GoldMine Software's own e-mail system or using the great link with Outlook E-mail.
• Marketing automation - GoldMine Premium Edition campaign features help you improve marketing effectiveness by targeting the right contacts for each marketing campaign. The intuitive marketing campaign generator lists contacts which qualify for specific campaigns, automatically generates user activities in real time, and helps marketing managers create and initiate mail and email campaigns. Use GoldMine software to initiate the leads process and analyse the productivity of each campaign. GoldMine users can manage leads for customers, contacts and prospects. Lead features allow you to take control of your leads by assigning ownership of each lead, as well as, provide you the ability to import leads as needed. The application helps you clearly define rules that will optimise lead routing and lead ranking for more efficient results. GoldMine Premium Edition’s lead management system helps distribute leads in real time so your users can manage and track leads for greater revenue generation and more focused marketing efforts. GoldMine Premium Edition marketing campaign and lead features help you achieve instant results.
• Opportunity tracking - GoldMine Premium Edition Opportunity Management offers you a view into your open, closed, won and lost opportunities. Each User can maintain their pipeline in real time, as well as, leverage team selling efforts since any opportunity can be assigned to multiple sales representatives with specific roles to help close deals faster. GoldMine software’s Opportunity Management enables sales users to follow a consistent selling practice to help improve chances of closing the deal.
• Customer Service and Support - GoldMine Premium Edition helps organisations maintain customer retention and increase their level of customer support. Enhance productivity by streamlining support best practices and through accessing a knowledge base full of information with the customer support module. Customer support teams can leverage GoldMine software’s customer service center functionality which enables tracking, resolution, and reporting of customer service requests. Not only can customer service agents improve customer satisfaction and decrease costs by providing real-time service request answers to their customer base, but any customer facing agent can do so as well since case history and service request details can be exposed to your sales and marketing divisions. The customer support module is a perfect fit to help round out the customer relationship management capabilities of GoldMine Premium Edition.
• Team-based collaboration - GoldMine Software helps share critical information across the whole team, inside and outside your office.
• Microsoft Reporting Services integration — Leverage functionality within Microsoft SQL
• GM+Browser Screen — View information from external sources, such as databases, Accounting & back-office systems, and web sites
• Pluggable Active X/HTML Containers — Use this seamless development tool to integrate applications such as SoftPhone
• Remote data access — Web access via iGoldMine
• Synchronisation — Automate synchronisation with laptop Users and other Offices via GoldSync
• Integration with Microsoft Outlook and Exchange — Enable GoldMine and Outlook users to share contacts, email, calendaring and scheduling
• Advanced capabilities for CRM — add advanced functionality with initial deployment or when you are ready, with valuable extensions such as FrontRange Voice IP Contact Center, GoldMine IP Voice Suite (VoIP)
• Integration with industry-leading HEAT Service & Support — Combine GoldMine and HEAT to gain a complete view of relationships and all interactions with contacts, including customer service and IT help desk issues
• Blackberry link - an option due for release in Jan 2008 for accessing all your key information in GoldMine from your Blackberry PDA, including Contacts, Activities, Opportunities and GoldMine E-mail

GoldMine Premium System Requirements

Server System Requirements:

Microsoft Windows Server® 2003
Microsoft® SQL Server™ 2005 (SP1, SP2) or SQL Server 2000 (SP4)
1 GB of RAM, 2 GB or more depending on size of the database
2.0 GHz or faster CPU (Intel or AMD)
125 MB of available hard drive space (1 GB or more recommended)

(Please note for new Users to GoldMine, MS SQL 2005 is provided with GoldMine and you get a copy of Crystal Reports! This is not available with an upgrade from GoldMine Corporate Edition)

Shared Workstation Requirements:

Windows XP or Windows Vista™
Microsoft Windows® XP - 512 MB of memory (1 GB or more recommended)
Microsoft Windows Vista™ - 1 GB of memory (2 GB or more recommended)
65 MB of available hard drive space (165 MB or more recommended)
1.5 GHz or faster CPU (Intel or AMD)

GoldMine Premium Price / Pricing:
Please contact us for pricing as costs depend on number of Users and any requirements you might have for Installation and Training.