Power Dialler for GoldMine

Power Dialler for GoldMine enables GoldMine users to automatically work through their telephone calls quickly and automatically, using either calls scheduled in the user's activity list or calls based on an active GoldMine Filter or Group. 

Once installed and configured Power Dialler for GoldMine becomes an integral part of GoldMine and enables users to automatically acquire a call list, just right click on the system tray icon, and select Acquire List. Then click Start Power Dialler for GoldMine - it will then automatically dial and connect all scheduled calls.

As a call is dialled, the called party's GoldMine record is automatically presented, allowing you full access to your client’s details. As the call is connected, the complete call dialog box will appear. Fields including Call Duration, Reference, Result Code are already populated allowing quick and easy call completion. Make any changes required and then click OK. The call details are inserted automatically into your client's GoldMine History. Scheduled calls are completed in the Users calendar or call list with all details including duration. The next connected call is then presented to the user and the sequence starts over again. The statistical analysis within GoldMine allows you to monitor and compare agent performance.

Power Dialler is so tightly integrated into GoldMine that you will wonder how you managed without it! It's like having your own personal predictive dialler.

Flexible user options will allow both systems administrators and managers to control the way that calls are presented, timed and completed for different team members. Power Dialler will work with any Tapi compliant telephony hardware and provides the fastest way to complete your scheduled call list, or make and control outbound call campaigns with GoldMine.