GoldMine for Dummies

If you run a small business, you know how important customer relationship management, or CRM, can be to your bottom line. And you know it can be a bit daunting. Well, not with GoldMine and
GoldMine 8 For Dummies!

GoldMine is business software designed to help you organize your contacts, track activities, schedule appointments, create reports that tell you how you're doing, and make accurate business projections. GoldMine 8 is completely revised to make it more useful than ever, once you get the hang of it. That's where GoldMine For Dummies comes to the rescue! Written by an authorized GoldMine trainer, this guide shows you how to:

- Set up GoldMine 8 and customize it for your business
- Create, view, and update customer records
- Schedule activities and manage leads
- Monitor your marketing efforts and see what's working
- Predict sales based on past results
- Work with GoldMine's e-mail system
- Organize and distribute information
- Access GoldMine from outside your office
- Integrate GoldMine with your company Web site

Even if you've used a previous version of GoldMine, you'll find some big changes in this newest revision, but GoldMine 8 For Dummies makes it easy to get up to speed. When you've read this book and discovered how GoldMine can help you keep track of your clients, reduce costs, and improve efficiency, you'll think you've hit the motherlode!

WHAT THE BOOK COVERS: navigating GoldMine, setting up preferences, creating and viewing customer records, using filters and SQL queries, scheduling activities, sales forecasting, connecting to Word documents and templates, using Outlook with GoldMine, remotely accessing your GoldMine data, creating new labels and fields, linking GoldMine to your Web site, and more.

UPDATED COVERAGE OF THE NEW VERSION: This new edition will have approximately 40-50% new content, covering the new features and enhancements made in the latest version of GoldMine.

SERIES FEATURES: Information presented in the straightforward but fun language that has defined the Dummies series for more than fifteen years.

About the author:

Joel Scott (Bloomfield, CT) is president of the Computer Control Corporation. Since 1991, Computer Control has been a GoldMine dealership, designing and installing literally hundreds of customized GoldMine systems. While there are hundreds of GoldMine dealers worldwide, Computer Control Corporation has been awarded GoldMine's prestigious Top 10 dealer status every year since 1996. Joel is an authorized GoldMine and GoldSync Technician as well as an authorized trainer for GoldMine. In that role, he has trained thousands of students in every corner of the country since 1992, and he is a well-known national speaker on GoldMine, sales force automation, and database marketing.