GoldMine Enterprise Edition

GoldMine Enterprise Edition (or 'GMEE') – One of the latest CRM solutions from FrontRange's award-winning GoldMine product line. GoldMine Enterprise is designed for the business that needs a highly customisable CRM solution, needs to support a large number of users, and needs integration of data from disparate points in the organisation.

Key Benefits of GoldMine Enterprise...

• VERY customisable CRM system - 'CRM the way you want it'
• Contact and Account Management
• Track Marketing Activities and Campaigns
• Create Sales Quotations (other GoldMine Editions require extra software)
• Manage Customer Support and Service Activity
• Dashboard and Analytical Reporting, for instant management information
• Business Process Automation and 'Quick Actions' to improve productivity
• Different Remote Access Options
• Strong integration with Outlook (GoldMine uses Outlook as its Calendar and E-mail system)
• Aimed at installations of over 25 Users
• Concurrent licensing makes it very affordable

Sample GoldMine Enterprise screenshot...

Features

• Real-time visibility into all your sales activities, including product and services information and revenue details. Built-in Sales Methodology support keeps processes consistent and sales cycles on track. Easy-to-use interface helps you manage all information surrounding sales opportunities. GoldMine Enterprise Edition captures account, contact and prospect data all in one repository. Users can track the entire history of a contact and track pending activities to be fully prepared for the next interaction with a customer. Data cleansing tools help clean existing data and remove the possibility of new data corruption.
  
• Forecast tools enable sales users to better predict, manage, and analyse their pipeline. GoldMine Enterprise edition ensures sales users stay focused on reaching their sales quotas. Forecast dashboards allow management to view, analyse and manage forecast figures, properly and accurately.
  
• Integrated Quoting Tool automates what previously were common failure points in the sales process. Guaranteed consistency of customer information, products, pricing, and cross-selling offers. Flexible approval processes allow you to standardise quotes and manage exceptions.
  
• Create and manage campaigns easily. Create test campaigns and run trials. Predict and quantify campaign ROI. Fine-tune campaigns, as they roll out, using real-time data.
  
• Distribute leads to the right person automatically using configurable business rules. Adjust and optimise your management in real-time, rank, qualify, reassign, and more. Use extensible business logic to maximise the value of your lead analysis.
  
• Complete Customer Service Management. Access to full customer case history, including data pulled from sources across the organisation. Consistent, real-time answers via email, telephone, Web and all other access points. Give your whole team access to complete customer case histories.
• Dashboard and Analytical Reporting - GoldMine Enterprise Edition contains a robust dashboard feature set. Dashboards can be viewed within any business object and the foundation technology allows users or administrators to define their dashboard look and feel and extensible dataset rules. Reports can be configured, created and viewed within the GoldMine Enterprise Edition report center to fit your specific business needs. These reports help maintain consistency across the organization, allow management to view the health of the company, and help the user understand the shape of their individual performance.
• Business Process Automation - GoldMine Enterprise Edition supports out of the box business processes, in addition to your customised business process needs. The application includes a standards-based business process automation engine that provides real-time alerts and event-driven rules processes. Using the business process manager tool companies can streamline the application to fit their specific business methodology in order to simplify the end to end sales progression, and limit the number of systems a user needs to handle. As with any GoldMine extension, these rules can be configured and defined for a set of users, or the entire organisation.
• Integrated Architecture - Because FrontRange Solutions applications share a common architectural platform, it has a range of technical functionality and flexibility. The GoldMine Enterprise Edition foundation provides sales and IT managers the ability to extend, configure and integrate the applications feature and functionality. The GoldMine Enterprise Edition application can be extended to help capture all your business needs, configured for many divisional desires, and integrated to third party systems via web services. An extensible API allows you to integrate GoldMine Enterprise Edition with your existing applications and databases. This approach provides you with a 'holistic view' of all activities and interactions regardless of where that data is located in the organisation. The Foundation is a powerful tool that allows businesses to follow their best practices, while saving money on the bottom line.
• Integration with Microsoft Outlook - GoldMine Enterprise Edition integrates with typically used business tools, such as Microsoft Outlook. Using the familiarity of these existing business tools, and the power of the GoldMine Enterprise Edition feature set, daily users can perform the greatest of tasks with ease. Integration with Outlook helps users view, create and update contact information within an environment they feel comfortable using. Contact histories, including email exchanges and daily activities, are stored within the historic information of each contact in GoldMine. This important contact information is not lost when the user leaves the company since Outlook information is integrated with the customer master of GoldMine.
  
• Anytime, anywhere access - Smart client and Web client compatibility helps ensure access from any location. This approach reduces deployment and upgrading costs and allows users to choose the client that matches available bandwidth.