FrontRange Solutions

Founded in 1989, FrontRange Solutions (FRS) develops software and services that allow organisations to deliver extraordinary customer relationships. Since its inception, the company has focused on solutions tailored specifically for small and mid-sized organisations, and today it is the undisputed leader with more than one million users.

FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organisations include: GoldMine for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.

Wizard Systems are one of the top 10 resellers worldwide for FrontRange Solution products.

FrontRange have solutions in the following areas:

• HelpDesk Solutions
• CRM solutions
• Service Management Solutions
• Telephony Solutions
• PC Lifecycle Solutions

 

HelpDesk Solutions

HEAT delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature set without excessive training demands. HEAT is an effective solution for any size company, in any vertical, and is the best-in-class solution for small to mid-sized organizations. HEAT's modular structure and comprehensive features let you choose just the system capabilities you need, saving costs and reducing complexity

 

CRM Solutions

Customer Relationship Management, or CRM, is one of the most widely-used yet misunderstood technology terms. CRM is a catch-all term used to describe software and related technologies that manage customer-facing business functions (most notably Sales, Customer Service and Marketing), business processes and data. Done right, CRM allows companies to increase their revenues and profits while lowering the cost of marketing, selling to and servicing their customers. The payoff is clear-by better aligning business processes and managing customer data across all customer-facing functions, companies can build successful, profitable and long-term customer relationships. GoldMine is a CRM Software solution by Frontrange with extensive contact management, sales automation, marketing automation, scheduling and project management functionality.

 

Service Management Solutions

FrontRange ITSM is a customisable, cost-effective IT management solution empowering world-class service and management. Each module can stand alone or efficiently integrate with the others. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology.

 

Telephony Solutions

FrontRange Voice — the foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call center for a large, distributed enterprise. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing. Increase service levels and productivity, while lowering costs.

 

PC Lifecycle Solutions

Centralized management of software, hardware, and users creates advantages that no company wishes to miss out on. enteo Software has, through constant innovation, repeatedly raised the market standards for PC Lifecycle Management and today is considered one of the leading providers in this area.

 

FrontRange Worldwide HQ is in Pleasanton, CA. Revenues for 2007 were $135 million.